HDmedical DelTrain VR FAQs
HDmedical DelTrain VR FAQ

How do I set up my Meta Quest 2?

To set up your Meta Quest 2, follow these steps:
  • Press and hold the power button to turn on the headset.
  • Connect to Wi-Fi through the Settings menu.
  • Access the main menu by pressing the Oculus button on the right controller.
  • Follow the on-screen prompts to complete the setup process.

How do I install the DelTrain VR app?

To install the DelTrain VR app:
  • Open the Quest Store from the main menu.
  • Search for "DelTrain Adult ICU Delirium" and select it.
  • Click on the Download button to start the installation.
  • Once installed, launch the app from the Library.

What should I do if the headset is not powering on?

If your Meta Quest 2 is not powering on:
  • Ensure the headset is charged. Connect it to a power source using the charging cable.
  • Try holding the power button for 10-15 seconds.
  • If the headset still doesn’t power on, check the charging cable and port for any issues.

How can I reset my view in the VR headset?

To reset your view using the Oculus Button:
  • Hold down the Oculus Button
To reset your view using Quick Settings:
  • Access the Quick Settings from the main menu.
  • Select "Reset View" and follow the on-screen instructions.
  • Ensure you are in your desired position before confirming the reset.

What should I do if the controllers are not pairing?

If your controllers are not pairing:
  • Ensure the controllers have fresh batteries.
  • Press and hold the Oculus button on each controller to initiate pairing.
  • Ensure the headset is within range and not obstructed by physical barriers.
  • Try restarting the headset and attempting the pairing process again.

How do I resolve tracking issues with the Meta Quest 2?

To resolve tracking issues:
  • Ensure the play area is well-lit, as tracking may be affected by poor lighting conditions.
  • Remove any reflective surfaces or objects that could interfere with tracking.
  • Check that the sensors on the headset and controllers are clean and unobstructed.
  • Recalibrate the tracking settings through the Settings menu if necessary.

What should I do if I experience discomfort while wearing the headset?

If you experience discomfort:
  • Adjust the straps to ensure a comfortable and secure fit.
  • Take regular breaks to reduce eye strain and discomfort.
  • Check that the lenses are adjusted correctly for your vision.
  • If discomfort persists, consult the Meta Quest 2 support for further assistance.

What should I do if the DelTrain VR app crashes or freezes?

If the DelTrain VR app crashes or freezes:
  • Try restarting the app by closing it from the Library and launching it again.
  • Ensure your Meta Quest 2 is running the latest software version.
  • Check for any available updates for the DelTrain VR app in the Quest Store.
  • If the problem persists, uninstall and reinstall the app.

How do I update the Meta Quest 2 firmware?

To update the Meta Quest 2 firmware:
  • Connect the headset to Wi-Fi and ensure it is charged or connected to a power source.
  • Navigate to the Settings menu and select "About".
  • Check for any available updates and follow the prompts to install them.
  • Once the update is complete, restart the headset.

How can I access additional support for the Meta Quest 2?

For additional support:
  • Visit the Meta Quest 2 support website at https://www.meta.com/help/quest/ for troubleshooting guides and resources.
  • Contact Meta Quest 2 customer support via their official channels for direct assistance.
  • Join online forums and communities to seek advice from other users and experts.
  • Please contact [email protected] or call (802) 821-1002 for extra assistance.
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